Orders must be placed by 12PM CST to start processing on the same day. Processing time usually takes up to 5 business day. Holiday processing times may vary. Please contact customer service for more information.

Delivery times depend on the destination, it usually takes anywhere 5 to 10 business days within the United States. In most cases, we offer discounted flat shipping rates that vary by item size, weight, and destination.

Crown Vanity does not ship items to Alaska, Hawaii and Puerto Rico, and Canada. 

No shipments can be made to PO Boxes, or addresses outside of the United States.

 

We may be able to provide expedited shipping upon request, please give us a call at 817-394-4814 Monday–Friday, 10am–5pm CST.

 

Important Notice: Products requiring Residential Curbside Delivery (Freight Service), may experience delays in delivery.

Larger & heavier items will be shipped through one of our several freight carriers by the pallet or other measures. If you are not sure whether the item you are about to purchase will be shipped freight or not, please ask us prior to placing your order.

Freight shipping may be a “Self Service” CURBSIDE ONLY delivery without liftgate. Processing time may take up to 7-10 days for freight orders.

The customer may be required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. We recommend that you have someone available to assist you with receiving your order.

Freight trucks are large and can often be actual tractor trailers. If the road in which the package is being delivered is narrow or remote by the freight carrier’s required standards, the delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns, for this reason, are considered as a refusal and subject to our standard return policy.

Freight delivery drivers are not full-service movers and do not bring merchandise inside a buyer’s residence due to liability. They also do not unpack and remove the merchandise from the shipping cartons. It is the buyer’s responsibility to do this as is the case with any order that is purchased online and shipped. The buyer is also responsible for discarding said shipping materials and wooden freight pallet if applicable.

 

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Crown Vanity. If a freight forwarder or hand-carrying is used, the following terms will apply:

Crown Vanity won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that Crown Vanity isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.

If you (or a freight forwarder you designate) have a U.S. address, purchase goods from crownvanity.com to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Crown Vanity must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date U.S. address is used.

If you (or a freight forwarder you designate) do not have a U.S. residence and purchase goods from crownvanity.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Crown Vanity.

Products that cannot be exported directly from crownvanity.com, which you export yourself or through a freight forwarder may not be returned directly to subsequently.

You may locate Crown Vanity return address by navigating to crownvanity.com. At the bottom of the page the Shipping + Returns link will have Crown Vanity return address.

Note: International return labels will not be issued for items sent through a freight forwarder or hand carry. The Return Mailing Label is for U.S. domestic shipments only. In order to use a Crown Vanity pre-paid Return Mailing Label, you must first return the eligible goods to a U.S. address. Then, use the Return Mailing Label to return the goods to the Crown Vanity listed on the Return Mailing Label from that U.S. address. In addition, you become the exporter and importer of record of the shipment; title and risk of loss transfer to Crown Vanity upon receipt of the goods at Crown Vanity listed on the Return Mailing Label.

 

We can only ship to one address per order.

 

All orders ship Monday–Friday, excluding federal holidays within the United States. Packages do not ship from our warehouse on the following holidays:

 

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1–3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Tracking numbers and links may take up to 24 hours to start tracking. Please contact us at: